Personal Impact
Build confidence, communicate with clarity, and strengthen your professional presence. This practical course helps you express yourself assertively and make a more positive impact at work.
In this course, you will learn how to:
- Understand what shapes first impressions
- Communicate confidently in challenging situations
- Use assertive behaviour to express yourself clearly
- Manage mindset and emotions to stay composed
- Strengthen your personal presence and credibility
- Build habits that support confidence and wellbeing
Who is this course for?
Professionals at all levels who want to communicate more confidently, enhance their presence, and build stronger relationships at work. Ideal for managers, early-career professionals, and anyone in stakeholder or client-facing roles.
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Course Outline
Course overview
Duration: 1 day (6.5 hours)
The workplace of today can be very challenging. In a busy business climate it is often difficult to project your image with confidence and have a real personal impact on situations and the decision-making process.
If we lack confidence in how we present ourselves this will affect our ability to influence problem solving, the creativity and innovation capability of the organisation and the outcome of business activity.
Learning to project yourself with confidence and emotional stability is a critical personal skill for today and career development. This course will help delegates develop their personal image, build the underpinning skills of assertiveness and have a positive impact in all they do.
The aim of this course is to develop the personal skills and ability of delegates to present themselves with confidence, communicate effectively and develop assertiveness skills to improve personal impact.
Objectives
By the end of the course you will be able to:
- Explain what causes first impressions
- Develop a Proactive Mindset and expand positive thinking to support behavioural change
- Develop assertiveness skills to deal with difficult situations
- Develop confidence in communication and relationship building
- Develop a wellbeing plan to improve personal image and grow confidence and emotional control
Content
First Impressions
- What impact does our first impression make
Your Image
- How is our perception of ourselves and others formed and shaped
- Look at the difference between perceived and ideal image
- Creating a positive image
Self-confidence
- What are the barriers and obstacles to self confidence
Communications skills
- Skills required to communicate effectively
- The impact of communication, both positive and negative
- The benefits of good questioning skills
Defining behaviours and assertiveness
- How to expressing yourself confidently and appropriately
Positive Thinking
- Using positivity to reduce the obstacles we face
- The benefits of positive thinking
Business Etiquette
- Expectations in the workplace
- Workplace annoyances
Looking after yourself
- What is a healthy balanced life
- What can you do to look after yourself
Why Choose Underscore for Personal Impact Training?
Underscore Group delivers practical, instructor-led leadership and personal development training that helps people communicate clearly, build confidence, and work more effectively with others. Based in Sussex and supporting organisations across the UK, we specialise in relatable, real-world learning that strengthens capability at every level — from early-career professionals to experienced managers.
Every session is tailored to your organisation’s culture, values and ways of working, ensuring the skills taught transfer directly into day-to-day behaviour. Our leadership and people-skills programmes are trusted by organisations across finance, aviation, healthcare, construction and professional services.
- Trusted by leading UK organisations
- Expert trainers with real business experience
- Small-group sessions (6–8 people)
- Practical, hands-on learning approach
- Virtual & onsite delivery across the UK
- Six months of post-course support
Get in Touch
Still have questions about this course?
Click Enquire Now and our team will share full details on content, dates, and pricing — and help you decide if it’s the right fit for you or your organisation.
Enquire NowLooking for training in a different area?
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