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Assertiveness and Influencing Techniques

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do.

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Course overview

Duration: 1 day (6.5 hours)

This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training.  Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required.

Objectives 

The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings.  By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours.

Content

What is influencing and assertiveness?
  • Sources of power
  • Influencing skills and choosing the right approach
  • When to be assertive and alternative behaviours
Assertive behaviour
  • Behavioural styles and their impact on working relationships
  • Identifying different behaviour types; assertive, aggressive, passive
  • Building confidence and negotiating a win/win result
Developing Skills
  • Communication skills – the language of influence and communication dynamics
  • Different influencing techniques and when to use them
  • The art of saying ‘No’ - having the confidence to challenge
  • Receiving criticism assertively and assertiveness behaviour analysis
  • The language of assertion
  • Meeting skills
  • Giving and receiving feedback
  • Dealing with confrontation, aggression and challenges in a confident manner
Practical Exercises and Action Planning
  • Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

Testimonials

“I highly recommend this course to anyone who wants to be more effective and assertive in their communications and meetings, as the techniques can be applied in both your personal and professional life. The session was very well run and Emma-Jane was a fantastic facilitator who ensured everyone was listened to and had a chance to ask questions and share their views.”  

Melissa Ganendran, Patient and Public Voice Partner, NHS England

“Yes – it was really well organised and delivered. Emma-Jane's delivery of the course was very knowledgeable and her ability to engage was amazing. It really helped self-reflection and gave clear ways to use and get the best from techniques moving forward.”

Karen Maidment, Caseworker, Cafcass

“Emma Jane was an absolute breath of fresh air. I wondered about how anyone could keep attention of an audience online for seven hours, but she managed admirably. The session was well balanced between being led and breakout discussions, and it was very well paced because Emma Jane made sure all voices were heard.”

Douglas Findlay, Patient Safety Partner, NHS England

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