Course overview

Duration: 2 days (13 hours)

This is an exciting opportunity to dive into the very heart of human behaviour as we encourage you to explore what you and others do that develops and destroys working relationships. 

We start by getting you to determine where in your working life you need to develop effective relationships before guiding you through a process of analysing personalities and behaviours and then giving you the skills to create and maintain great relationships. 

Objectives 

By the end of the course you will be able to:

• Create a stakeholder map and analyse which relationships need to be developed
• Describe different personality types and how these can cause connection and conflict
• Develop behaviours that help build relationships
• Bring more assertiveness to your relationships
• Have courageous conversations and handle conflict should it occur

Content

Getting started

• The benefits of great working relationships
• Determining what you want specifically from your relationships at work
• Developing a stakeholder map to enable you to analyse who you need to build relationships with and how you might do this
• Defining your personal brand
• How your personal brand could impact relationships

Understanding others

• Exploring different personality types
• Understanding how others are both similar and different to you
• Identifying when personality differences might cause conflict

Better Behaviour

• Exploring the concept of transactional analysis
• How transactional analysis can help to build or break relationships
• Understanding life positions
• How life positions impact your behaviour and that of others
• How to use transactional analysis in creating better relationships

Developing Relationships

• Understanding the common ways poor communication can cause problems in relationships
• Developing assertive communication
• Making human connections at work in order to build better relationships and create trust

Maintaining Relationships

• Recognition and Tiny Noticeable Things
• How to have courageous conversations e.g. giving feedback
• A model for handling conflict when it occurs

Still have questions about this course?

Click Enquire Now and our team will share full details on content, dates, and pricing — and help you decide if it’s the right fit for you or your organisation.

Public Training Programme

Explore our current selection of public courses, available as convenient and cost-effective virtual sessions.

Engage with expert instructors and a diverse peer group in an interactive, online learning environment.

Ideal for those valuing flexibility and affordability, our public courses are ideal where you only have small numbers requiring training and offer training from the comfort of your home or office.

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