Course overview

Duration: 1 day (6.5 hours)

This is a highly interactive and practical course which will help you to use influencing and decision
making techniques.

This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and decision making models and techniques.

The course is aimed at anyone who interacts with others on a regular basis, especially those in project management disciplines, multi disciplinary, matrix type organisations where healthy debate and challenge are key to achieving optimum resolutions.

Objectives 

By the end of the course you will be able to:

• Utilise a variety of new techniques to enhance your influencing skills
• Recognise the impact of non-verbal communication and use it to enhance influencing behaviours
• Use language skills necessary to get your message across in an influential way
• Apply different techniques for dealing with aggression
• Understand VUCA – Volatility, Uncertainty, Complexity & Ambiguous
• Use Perception, Bias, Decision Making and Judgement
• Understand personal preferences and approaches to Decision Making
• Speed read others approach to decision making
• Apply Mindsets, Skillsets and Toolsets for decision making

Content

What is influencing?

• Sources of power
• Influencing skills
• Choosing the right approach

Developing Skills

• Communication skills – the language of influence
• Different influencing techniques and when to use them
• Having the confidence to challenge
• Dealing with confrontation and challenges in a confident manner

The Decision Lifecycle – Personal Preferences

• Understand the human facts that influence decision making
• Understanding personal preferences and approaches to Decision Making
• Understand the impact of Perception, Bias and judgement in decision making
• Speed reading others approach to decision making

Frameworks to provide context for decision making

• Understand the business factors that influence decision making - VUCA
• The Cynefin Framework – decision making in complex situations
• Understanding which business context, you operate in – simple, complicated, complex or chaotic
• Understanding how to decide in complexity

Practical

• Practical exercises
• Case studies
• Personal action planning

Still have questions about this course?

Click Enquire Now and our team will share full details on content, dates, and pricing — and help you decide if it’s the right fit for you or your organisation.

Public Training Programme

Explore our current selection of public courses, available as convenient and cost-effective virtual sessions.

Engage with expert instructors and a diverse peer group in an interactive, online learning environment.

Ideal for those valuing flexibility and affordability, our public courses are ideal where you only have small numbers requiring training and offer training from the comfort of your home or office.

Full Training Catalogue

We deliver a wide range of training across Leadership, Personal Development, Project Management, and IT applications. Many organisations choose us because they can source both technical and people-focused training from one trusted provider.

Courses can be tailored to your organisation’s needs, making it easier to upskill teams consistently across different areas. Whether you want to build management capability, strengthen project delivery, or boost everyday software skills, you’ll find relevant options in our catalogue.